Shipping Policy

You agree to provide current, complete and accurate shipping information for all purchases made on The Site.

We reserve the right to limit the sales of the Products or Services to any person, geographic region or jurisdiction. This right may be exercised on a case by case basis.

Delivery costs vary depending on the location and the bulk of your order.

Location Cost * (Less than 3kg) Cost * (3kg and above or contains large item)
Within Accra GHC 28 – GHC 50 GHC 80
Outskirts Of Accra GHC 30 – GHC 85 GHC 100
Other Regions*
Countries outside Ghana*

Delivery services within and outside Ghana are fulfilled by a third party delivery company whose services are available at a given point in time.

Delivery cost may vary depending on delivery service available and their charges. Express Delivery will attract extra charges in addition to the standard delivery cost.

The ‘Flat Rate’ shipping payment option applies only to locations within Accra that have not been listed on The Site.

*Delivery services outside Accra are fulfilled by FedEx, DHL or a third party delivery company whose services are available at a given point in time.

*Delivery cost to other regions will depend on delivery service available and their charges. Express Delivery will attract extra charges in addition to the standard delivery cost.

*Delivery services outside Ghana are fulfilled by FedEx, DHL or a third party delivery company whose services are available at a given point in time.

*Delivery cost to countries outside Ghana will depend on delivery service available and their charges. Express Delivery will attract extra charges in addition to the standard delivery cost.

Standard Delivery within Greater Accra Region: 1 – 4 working days.

Express Delivery within Greater Accra Region: 1 – 2 working days.

*Standard Delivery outside Greater Accra: 3 – 7 working days.

*Standard Delivery outside Ghana: 3 – 20 working days.

After your order is placed, please allow the maximum number of working days to receive your order. Please contact our Customer service team on +233553900573 or info@teaatheart.com if your order is not delivered after this time frame.

For orders that will be picked up locally, please search ‘Tea At Heart’ on your mobile map app for direction. The pick up location is on the Mark Owoo Link in Awoshie, Accra. You can call us on +233553900573 for assistance. Pick up time is between 9:00am and 2:00pm from Monday to Saturday.

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