Shipping Policy
You agree to provide current, complete and accurate shipping information for all purchases made on The Site.
We reserve the right to limit the sales of the Products or Services to any person, geographic region or jurisdiction. This right may be exercised on a case by case basis.
Shipping costs vary depending on the location and the bulk of your order.
| Location | Cost * (Less than 3kg) | Cost * (3kg and above or contains large item) |
|---|---|---|
| Within Accra | GHC 28 – GHC 100 | GHC 100 |
| Outskirts Of Accra | GHC 38 – GHC 100 | GHC 150 |
| Other Regions* | – | – |
| Countries outside Ghana* | – | – |
Shipping services within and outside Ghana are fulfilled by a third party shipping company whose services are available at a given point in time.
*Shipping cost may vary depending on shipping service available and their charges.
Express Shipping may attract extra charges depending on the location and is available between 9am and 2pm from Monday to Saturday.
*Shipping cost to several towns and cities within Ghana have been listed on The Site and the cost will show up after cart or at checkout when you input your shipping information. The ‘Standard Shipping’ option applies only to locations within Accra that have not been listed on The Site.
*Shipping services outside Accra are fulfilled by FedEx, DHL or a third party shipping company whose services are available at a given point in time. Shipping cost to other regions will depend on shipping service available and their charges.
*Shipping services outside Ghana are fulfilled by FedEx, DHL or a third party shipping company whose services are available at a given point in time. Shipping cost to countries outside Ghana will depend on shipping service available and their charges.
Standard Shipping within Greater Accra Region: 1 – 4 working days.
Express Shipping within Greater Accra Region: 1 – 2 working days.
Standard Shipping outside Greater Accra: 3 – 7 working days.
Standard Shipping outside Ghana: 3 – 20 working days.
After your order is placed, please allow the maximum number of working days to receive your order. Contact our Customer service team on +233553900573 or info@teaatheart.com if your order is not delivered after this time frame.
For orders that will be picked up locally, please search ‘Tea At Heart’ on your mobile map app for direction. The pick up location is on the Mark Owoo Link in Awoshie, Accra. You can call us on +233553900573 for assistance. Pick up time is between 9:00am and 2:00pm from Monday to Saturday.
GO TEA SHOPPING