FAQ - Tea At Heart

FREQUENTLY ASKED QUESTIONS

1. HOW MUCH DO I PAY FOR SHIPPING?

Shipping costs vary depending on the location and the bulk of your order.

Location	Cost (Less than 3kg)	Cost (3kg and above or contains large item)
Within Accra	GHC 28 – GHC 100	GHC 100
Outskirts Of Accra	GHC 38 – GHC 100	GHC 150
Other Regions in Ghana	–	–
Countries outside Ghana	–	–

Shipping services within and outside Ghana are fulfilled by a third party shipping company whose services are available at a given point in time.

Shipping cost may vary depending on shipping service available and their charges. Express Shipping may attract extra charges depending on the location and is available between 9am and 2pm from Monday to Saturday.

2. HOW DO I PAY FOR MY ORDER?

For orders to be paid for by Direct Deposit, pay for your order to any of the accounts below and use your Order Number as reference:

MTN Mobile Money number – 0559181777 (Tea At Heart)

MTN MoMoPay ID – 43826 (Tea At Heart)

Access Bank Account number – 1033000003420 – Kasoa Branch (Tea At Heart)

Please note that your order will be processed only after payment has been confirmed. Unpaid orders will be cancelled after 24 hours.

3. HOW DO I PICK UP MY ORDER?

For orders that will be picked up locally, please search ‘Tea At Heart’ on your mobile map app for direction. The pick up location is on the Mark Owoo Link in Awoshie, Accra. You can call us on +233553900573 for assistance. Pick up time is between 9:00am and 2:00pm from Monday to Saturday.

4. WHICH SHIPPING SERVICE DO YOU USE FOR ORDERS GOING OUTSIDE GREATER ACCRA REGION?

Shipping services outside Accra are fulfilled by FedEx, DHL or a third party shipping company whose services are available at a given point in time.

5. WHICH SHIPPING SERVICE DO YOU USE FOR ORDERS GOING OUTSIDE GHANA?

Shipping services outside Ghana are fulfilled by FedEx, DHL or a third party shipping company whose services are available at a given point in time.

6. WHEN WILL MY ORDER BE DELIVERED?

Orders are processed and dispatched within the periods stated below:

Standard Shipping within Greater Accra Region: 1 – 4 working days.

Express Shipping within Greater Accra Region: 1 – 2 working days.

Standard Shipping outside Greater Accra: 3 – 7 working days.

Standard Shipping outside Ghana: 3 – 20 working days.

After your order is placed, please allow the maximum number of working days to receive your order. Please contact our Customer service team on +233553900573 or info@teaatheart.com if your order is not delivered after this time frame.

7. I AM FINDING IT DIFFICULT TO PLACE AN ORDER.

Please contact our Customer service team on +233553900573 or info@teaatheart.com for assistance.

8. CAN I CANCEL OR AMEND MY ORDER?

We can work to amend or cancel this order if it has not been dispatched. Once your order is dispatched it will not be possible to cancel or amend it.

9. CAN I CHANGE MY SHIPPING ADDRESS?

Contact our Customer service team to change the shipping address if your order has not been dispatched. Once your order is dispatched it will not be possible to change it.

10. I HAVE RECEIVED AN INCORRECT ITEM.

Please get in touch with the Customer service team on +233553900573 or info@teaatheart.com within 24 hours so this error can be rectified. This error will be impossible to rectify beyond 24 hours. We entreat you to inspect your order upon receipt so any issues can be solved swiftly.

11. I HAVE RECEIVED A DAMAGED ITEM.

12. THE PRODUCT I WANT IS OUT OF STOCK. WHEN WILL IT BE BACK IN STOCK?

We do well to keep most of the products in stock however if any item is out of stock please enter your email address into the ‘NOTIFY ME’ box and you will be notified when it is back in stock.

CONTACT US

Call or Send a WhatsApp message on +233553900573 or via email on info@teaatheart.com for any further assistance or enquiries.

GO TEA SHOPPING

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